Privacy Policy 916kis

916kis is committed to ensuring that every piece of personal information you share with us is handled with full integrity, transparency, and accountability. This Privacy Policy is designed to give you a clear and honest picture of how we process your data — from the moment you first browse our website to every transaction you make on the platform.

This policy covers all users accessing 916kis.app via web browser, mobile app, or any other device. It applies to all personal data you voluntarily provide during registration, information we collect automatically while you use the platform, and data we receive from our trusted service partners.

We operate under the framework of Malaysia's Personal Data Protection Act (PDPA) 2010 and take our obligations under that law seriously. Every data processing activity we carry out has a valid legal basis — whether based on your consent, contractual necessity, a legal obligation, or our legitimate interests as a platform operator.

We only collect data that is strictly necessary to provide you with a high-quality service. The following are the categories of data we may collect:

Data You Provide Directly:

Automatically Collected Data:

• IP address and general geolocation information.
• Device type, operating system, and web browser version used.
• Activity log records within the platform, including login times, wagering activity, and transactions.
• Usage data such as pages visited, session duration, and navigation patterns.
• Cookie information and unique device identifiers.

Data From Third-Party Sources:

• Identity verification from our KYC service providers.
• Information from payment processors for transaction verification purposes.
• Security verification data from fraud prevention service providers.

The personal data we collect is used for specific and legitimate purposes. We will not use your data for any other purpose without first obtaining your consent. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying and managing your account on the 916kis platform, including the registration process and identity verification (KYC) required to ensure the safety of all users.
• Transaction Processing: Processing deposits, withdrawals and any financial transactions you make on the platform safely and accurately.
• Service Provision: Ensuring you can seamlessly access all games, betting features and platform functions, including Live Casino, Fish Shooting Games and the Game Lobby.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, system manipulation and any activity that violates our Terms and Conditions.
• Customer Support: Assisting you when you contact our support team, resolving complaints and responding to enquiries more efficiently.
• Marketing Communications: Sending you information about relevant promotions, bonuses and the latest offers – only if you have agreed to receive such communications.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including reporting to relevant authorities when required.
• Platform Improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve products, features and the overall user experience.

All data processing is carried out on a lawful basis — whether that is your explicit consent, contractual necessity to deliver our services, legal obligations, or the legitimate interests of 916kis that do not override your fundamental rights and freedoms.

Your data security is our absolute top priority. 916kis continuously invests in the latest security infrastructure to ensure your information stays protected against cyber threats, unauthorised access and data breaches.

Technical Security Measures:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 916kis servers.
• Sensitive data (such as banking information and passwords) is encrypted using industry-standard encryption algorithms when stored in our database.
• Two-factor authentication (2FA) is available and strongly recommended for all user accounts.
• 24-hour security monitoring by our cybersecurity team.
• Regular penetration testing and security audits conducted by independent third parties.
• Strict access control – only authorised personnel can access sensitive user data, based on the principle of minimum access rights.

Data Retention Period:

We retain your personal data for as long as your account remains active or for as long as necessary to provide our services. Once an account is closed, we will retain certain records for the period required by law (typically between 5 to 7 years) before the data is securely deleted.

916kis does not sell, rent, or commercialise your personal data to any third party for their own marketing purposes. However, there are certain situations where we need to share your data with trusted parties to enable us to provide our services fully:

• Payment Service Providers: Payment processors, banks and digital wallet providers that handle your financial transactions. They only receive the data necessary to process those transactions.
• Identity Verification (KYC) Providers: Companies that conduct background checks and identity verification required for anti-money laundering (AML) legal compliance.
• Game Service Provider: Casino, sports and Fish Shooting Games providers that require minimum session data to deliver a smooth gaming experience.
• Technical Infrastructure Providers: Cloud hosting companies that store our data — all such providers are subject to strict data processing agreements and may not use your data for any other purpose.
• Statutory Authority: Where required by law, court order, or a legitimate law enforcement agency — 916kis will comply with valid requests following appropriate legal review.

All third parties with whom we share data are bound by strict data protection agreements. They are not permitted to use your data for any purpose other than those specified by 916kis, and they are required to implement security measures that match our own standards.

916kis uses cookies and similar tracking technologies to enhance your experience on our platform, maintain the security of your login session, and understand overall usage patterns. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for the platform's core functions, such as secure login sessions, security verification and language preferences. Without them, the platform cannot function properly. You cannot opt to disable these.
• Performance & Analytics Cookies: Helping us understand how users interact with the platform – most visited pages, time spent and any technical errors encountered. This data is collected in aggregate form without identifying you individually.
• Functional Cookies: Storing your preferences such as language, display theme and other personal settings so you do not need to reconfigure them each time you log in.
• Security Cookies: Used to detect suspicious activity, prevent unauthorised access, and protect your account from unauthorised login attempts.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality or user experience of the platform. For more information on managing cookies in popular browsers, please refer to your browser's help documentation.

As a data subject, you have certain rights under Malaysia's PDPA and our privacy policy. 916kis fully respects these rights and provides straightforward mechanisms for you to exercise them:

To exercise any of the above rights, contact the 916kis customer support team via live chat within the platform or through our support email. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days, with notification provided to you.

The 916kis platform is exclusively for users aged 18 years and above. We do not knowingly collect, store or process any personal data from individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. Parents or guardians who suspect their child has registered an account on our platform are urged to contact our support team immediately.

916kis employs age verification technology and a rigorous KYC process as proactive safeguards to prevent access by underage users.

916kis reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Any changes will take effect immediately upon publication on this page.

For significant changes — such as changes to the fundamental way we use your data or a reduction of your rights — we will notify you via in-platform notification or email at least 14 days before changes take effect.

We encourage you to review this page periodically. The "Updated" date at the top of this page indicates when this Privacy Policy was last amended. Your continued use of the 916kis platform after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we process your personal data, we are ready to listen and assist. We believe open communication is the foundation of trust between a platform and its users.

You may contact the 916kis data protection team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the 916kis platform — the fastest way to get help.
• Email: [email protected] – response within 24 hours on business days.
• FAQ: Visit page FAQ us for quick answers to common questions about privacy and your account.